Return, Refund & Exchange Policy

At AmeriBundle, customer satisfaction is important to us. We want you to receive the product you ordered in good condition and as described on our website.

This Return & Exchange Policy explains when you can request a return, exchange, replacement, or refund, how to submit a request, who is responsible for return shipping costs, and how refunds are processed.

1. Return Window

AmeriBundle accepts eligible returns and exchange requests within 30 days after the date your order is delivered.

To request a return or exchange, please contact us within 30 days of delivery.

Some personalized products have special return restrictions, as explained below.

2. Returns for General Reasons

We accept returns for eligible non-personalized products when the customer changes their mind, ordered the wrong item, or no longer wants the product, provided that the item meets the return conditions below.

For a general return:

  • The return request must be submitted within 30 days after delivery.
  • The product must be unused, unworn, and in its original condition.
  • The product should be returned with its original packaging, accessories, and included items whenever applicable.
  • The customer is responsible for the cost of return shipping for returns made for personal reasons, including change of mind, ordering the wrong item, or no longer wanting the product.
  • Original shipping charges are non-refundable for returns made for personal reasons.
  • Any applicable return shipping or restocking charges will be communicated before the return is processed.

After the returned product is received and inspected, the eligible refund will be issued to the original payment method.

3. Personalized and Customized Products

Because personalized products are made specifically according to the customer's submitted photo, artwork, text, name, design, or customization selections, they are subject to special return conditions.

Personalized products may be returned or replaced when:

  • We sent the wrong product.
  • The product is defective or damaged.
  • The product has a manufacturing defect.
  • The personalization does not reasonably match the information, photo, artwork, or design submitted by the customer because of an error during our production process.
  • The product is materially different from the product ordered due to an error by AmeriBundle.

Personalized products generally cannot be returned simply because of:

  • Change of mind.
  • Personal taste or preference.
  • Incorrect expectations.
  • The customer no longer wants the product.
  • Incorrect photos, artwork, names, text, measurements, or other information submitted by the customer.

Customers are responsible for checking their customization information carefully before placing an order.

4. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 30 days after delivery.

If the issue is confirmed to be our responsibility, AmeriBundle will provide an appropriate remedy, which may include:

  • A replacement at no additional product cost.
  • An exchange for the same product, subject to availability.
  • A refund to the original payment method.
  • Reasonable return shipping reimbursement when a return is required.

Examples of covered problems include:

  • Wrong product or incorrect item received.
  • Product damaged during shipping.
  • Manufacturing defect.
  • Missing components that were supposed to be included.
  • Significant quality defect.
  • Personalization error made during our production process.
  • Product materially different from the customer's confirmed order.

5. Product Condition for Returns

For a general return, products must be:

  • Unused and unworn.
  • In their original condition.
  • Returned with original packaging and accessories when applicable.

Products that have been used, altered, damaged after delivery, or returned without required components may not qualify for a refund.

Defective or damaged products may be accepted even when they cannot be returned in their original condition, provided the issue is confirmed to be covered by this policy.

6. Return Method

Approved returns must be sent by mail to the return address provided by AmeriBundle customer service.

Customers must contact us before sending any product back.

Do not send a return to the address below without receiving return authorization and instructions from AmeriBundle.

The customer is responsible for return shipping costs when the return is due to personal reasons, such as change of mind or ordering the wrong item.

When the return is caused by an error or confirmed defect that is our responsibility, AmeriBundle will provide or reimburse reasonable return shipping costs as applicable.

7. How to Request a Return or Exchange

To request a return, exchange, replacement, or refund, contact us at:

Email: support@ameribundle.com
Phone: +1 (843) 699-2388

Please include:

  • Your order number.
  • Product name.
  • Reason for the return or exchange.
  • A description of the issue, if applicable.
  • Clear photos or videos when requested.
  • Relevant customization information for personalized products.

Our customer service team will review your request and provide instructions if the request is eligible.

8. Return Approval and Inspection

After receiving an approved return, AmeriBundle will inspect the product to determine whether it meets the requirements of this policy.

Returns will generally be reviewed and processed within 3 business days after the returned item is received.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

If a returned item does not meet the applicable return requirements, we may contact the customer regarding the next steps.

9. Refund Processing Time

Once AmeriBundle approves a refund:

  • The refund will be sent to the original payment method.
  • AmeriBundle generally processes the refund within 3 business days after the return has been received and approved.
  • After processing, the payment provider or financial institution may require an additional 7–10 business days for the funds to appear in the customer's account.

The exact time may vary depending on the customer's bank, card issuer, or payment provider.

10. Exchanges and Replacements

For an approved exchange, AmeriBundle may provide:

  • The same product, subject to availability; or
  • A replacement product of equal or lesser value.

If the requested replacement is unavailable, AmeriBundle may offer a refund or another appropriate solution.

For defective, damaged, incorrect, or production-error items, AmeriBundle will cover applicable replacement costs when the issue is confirmed to be our responsibility.

11. Items That Are Not Eligible for a General Return

A general return may be refused when the product:

  • Has been used or worn.
  • Has been damaged after delivery by the customer.
  • Has been modified or repaired without authorization.
  • Is missing required components or accessories.
  • Has been damaged because of misuse or improper handling.
  • Shows normal wear and tear.
  • Was customized using incorrect information supplied by the customer.

This does not affect your rights regarding products that arrive defective, damaged, incorrect, or materially different from what you ordered.

12. Order Cancellation

Because personalized products may enter production shortly after an order is placed, cancellation requests should be submitted as soon as possible.

If production has not started, we may be able to cancel the order before production begins.

Once production has started, cancellation may not be possible. If AmeriBundle agrees to cancel an order after production has started, a 30% cancellation fee may apply to cover production and processing costs.

For products that have already been completed, shipped, or otherwise committed to production, additional cancellation restrictions may apply.

13. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

Please provide:

  • Photos of the damaged product.
  • Photos of the outer packaging.
  • Photos of the shipping label.
  • Photos showing any visible package damage.

This information helps us investigate the shipping issue and determine the appropriate resolution.

14. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer responsibility:
For eligible general returns caused by change of mind, ordering the wrong item, or other personal reasons, the customer is responsible for return shipping costs.

AmeriBundle responsibility:
When an item is returned because AmeriBundle sent the wrong product, the item arrived damaged or defective, or the product has a confirmed production error, AmeriBundle will cover reasonable return shipping costs when a return is required.

15. Contact Information

For all return, exchange, replacement, cancellation, and refund questions, please contact us before sending an item back.

AmeriBundle
Email: support@ameribundle.com
Phone: +1 (843) 699-2388

Return Address:
2500 Knights Rd
Bensalem, PA 19020
USA

Important: The return address above should only be used after AmeriBundle provides return authorization and instructions.